Privacy policy

1. Who we are

AR Customs is an automotive installation and workshop business in Australia. We provide products, installations, and workshop support to our customers.

2. Information we collect

We may collect personal information that you provide directly to us, including your name, phone number, email address, vehicle details, installation preferences, and any information you submit through our website, booking forms, email, phone, or social channels.

We may also collect basic website and device information such as your browser type, pages visited, approximate location, and referral/source information for website performance and internal analysis.

3. How we use your information

We use personal information to:

• respond to enquiries and provide quotes
• book and complete installations or workshop services
• communicate about your vehicle, order, booking, or after-sales support
• improve our website, services, and customer experience
• carry out internal marketing research and business analysis
• send promotional updates or marketing messages if you have agreed to receive them

4. Sharing and disclosure

We keep customer and website information private. Information gathered during our work with you, and information submitted through our website, is intended to remain between the client and the business.

We do not sell personal information. We do not disclose your personal information to third parties except where required by law, where necessary to operate the website or business services, or where you have given us permission to do so.

Where a service provider is needed for normal business operations, we only share the minimum information required for that purpose.

5. Marketing

If you agree, we may use your contact details for internal marketing research and to send a mailing list or promotional updates. You can opt out of marketing communications at any time by contacting us directly.

6. Storage and security

We take reasonable steps to protect personal information from loss, misuse, unauthorised access, disclosure, or alteration. We retain information only for as long as needed for business, legal, or customer service purposes.

7. Access and corrections

You may contact us to request access to the personal information we hold about you or to ask for corrections if details change or are inaccurate.

8. Cookies and website data

Our website may use cookies or similar technologies to support site functionality, measure performance, and understand how visitors use the site. You can manage cookies through your browser settings.

9. Contact us

If you have any questions about this privacy policy or how your information is handled, please contact AR Customs through the contact page, by email, or by phone.

Email: sales@arcustoms.com.au
Phone: +61 413 371 130